Accessibility

Accessibility statement for www.shop.mstrust.org.uk.

This accessibility statement applies to the www.shop.mstrust.org.uk website.

This website is run by the MS Trust. We aim to make our website as usable as possible for all our visitors, regardless of ability. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • increase the font size or zoom in on content
  • navigate most of the website using just a keyboard
  • listen to most of the website using a screen reader

My Computer My Way provides free online resources that can help you customise your device and make it easier to use. These include:

How accessible this website is

Our website is developed using valid HTML5, CSS, and JavaScript and where possible to the standards laid out in the Web Content Accessibility Guidelines (WCAG 2.1).

Our site is responsive to mobile devices and has been tested across a range of browsers. The website has also been tested with the screen reader VoiceOver.

Whilst we strive for our website to achieve WCAG 2.1, level A and AA compliance, there are some known limitations. Here are some potential problems that we are working to improve:

  • PDFs and document downloads across our site are not always accessible
  • some images do not contain text alternatives
  • some parts of the shopping basket are not accessible using a keyboard
  • some parts of the checkout are difficult to navigate using just a keyboard
  • some parts of the website are not accessible by keyboard when using a screen reader
  • some colours used on the website do not conform with WCAG 2.1 level AA

Feedback and contact information

If you need information on this website in a different format, please contact us via:

We’ll consider your request and get back to you in 5 days.

Reporting accessibility problems with this website

If you encounter any issues that prevent you from using our site, please let us know. Your information will help us improve the website for all our visitors. Please provide as much detail as possible in your feedback. You can contact us via:

Complaints

Accessibility regulations are enforced by the Equality and Human Rights Commission (EHRC). If you’ve made a complaint to us and you’re not happy with how we responded, please contact the Equality Advisory and Support Service (EASS).

Non-accessible content

Non-compliance with the accessibility regulations

Downloadable content

Our website features downloadable resources, mainly Word documents and PDFs. We will work toward making sure that all downloadable resources are accessible and will investigate moving away from using PDF format documents in the future.

Colour contrast

We have tested the accessibility of the website’s colour palette. Most colours conform with WCAG 2.1 Level AA. We are in the process of changing the colours that do not.

Third party content

Our site includes Third Party Content and functionality. Unfortunately, we cannot always guarantee its accessibility. For more information about Third Party Content on our website, please visit our Policies pages.

What we’re doing to improve accessibility

Our site is regularly reviewed with manual audits by our internal content teams and by scans with automated testing tools. In addition, an accessibility audit was conducted in May 2021 to help identify areas needing accessibility improvements.

Preparation of this accessibility statement

This statement was prepared in July 2019. It was last reviewed in December 2021.

We will start our next review in December 2022.